What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields are missing on forms

    Asked by LyndaAckert on October 24, 2015 at 09:53 AM

    My forms do not seem to be active. PLEASE HELP!

    ACCOUNT NAME: LYNDA ACKERT

    Screenshot
    missing fields forms fields revision tool lost fields
  • Profile Image

    Answered by victor on October 24, 2015 at 08:55 PM

    Sorry for this inconvenience. I have just reviewed your account and was able to view your forms properly.

    If you are still experiencing this, please let us know and we will take another look.

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    Answered by LyndaAckert on October 24, 2015 at 09:36 PM

    Here is one of the forms that is not working: http://www.jotform.us/form/40446338384155

     

    There was another one not working today, but I was able to redo it. This one is lengthy and I would love to have it restored.

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    JotForm Support

    Answered by Mike_G on October 25, 2015 at 10:36 AM

    I see what you mean. The form appears to be blank when opened through its URL. 

    If something like this happens, we recommend you go the Revision History of the form and revert it to the time when the form still has its fields. 

    You may use this guide as reference: How-to-View-Form-Revision-History

    I hope this helps. If this still doesn't solve the issue you're having, please let us know. Thank you.

  • Profile Image

    Answered by paul_x on October 25, 2015 at 10:52 AM

    @Mike_G,

    how can we avoid a blank form from happening? Are there specific triggers?
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    JotForm Support

    Answered by Mike_G on October 25, 2015 at 12:38 PM

    @paul_x

    I have moved your concern to a new thread. We believe that we would be able to help our users better if they will have a separate threads for every question they have to avoid confusion with the answer(reply). 

    You may follow the new thread via this link: http://www.jotform.com/answers/689424

    Thank you.