- SailAweighAsked on October 24, 2015 at 04:15 PM
I've tried to pay for bronze upgrade but your payment engine says that my card has expired.
I tried twice and am afraid that further attempts may lead to a card error.
There is no issue with my card as other payments are processing fine.
- JotForm SupportBJoannaAnswered on October 25, 2015 at 06:48 AM
Please follow this user guide to upgrade the subscription.
In the Billing Details, make sure that the expiration date you will provide for your Credit Card account is a valid date format in MM/YYYY (see screenshot below for visual guidance).
Hope this will help. Let us know if you need further assistance.