Hi, I received an email telling me that my acount is about to reach max submissions.

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    SailAweigh
    Asked on October 24, 2015 at 04:15 PM

    I've tried to pay for bronze upgrade but your payment engine says that my card has expired.

    I tried twice and am afraid that further attempts may lead to a card error.

    There is no issue with my card as other payments are processing fine.

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    BJoanna
    Answered on October 25, 2015 at 06:48 AM

    Please follow this user guide to upgrade the subscription.

    http://www.jotform.com/help/331-How-to-upgrade-my-account 

    In the Billing Details, make sure that the expiration date you will provide for your Credit Card account is a valid date format in MM/YYYY (see screenshot below for visual guidance).

    Hope this will help. Let us know if you need further assistance.