What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, I received an email telling me that my acount is about to reach max submissions.

    Asked by SailAweigh on October 24, 2015 at 04:15 PM

    I've tried to pay for bronze upgrade but your payment engine says that my card has expired.

    I tried twice and am afraid that further attempts may lead to a card error.

    There is no issue with my card as other payments are processing fine.

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 25, 2015 at 06:48 AM

    Please follow this user guide to upgrade the subscription.


    In the Billing Details, make sure that the expiration date you will provide for your Credit Card account is a valid date format in MM/YYYY (see screenshot below for visual guidance).

    Hope this will help. Let us know if you need further assistance.