What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I meant USLESS for working with iMac Mailer in the comment above.

    Asked by jeekeeoh on October 24, 2015 at 10:37 PM

    I meant USLESS for working with iMac Mailer in the comment above.

    This is a re-post of a comment on Set The Sender Email Address With Mandrill Account

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 25, 2015 at 12:01 PM


    The "From Email" as shown on the guide would serve as the sender email of the form when you receive the notification over email so when you reply on the notification, the user's "from email address will be automatically set as the reply-to email. This requires Mandrill account before it can be used. This is done to increase the reliability of emails and to ensure that the email used is valid and active to avoid any possible mail problems as well as to protect Jotform from getting suspended on user's email providers.

    If I have missed anything here, kindly give us more details on the difficulties you have on your side so we can assist you further.