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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notification are not being sent to my email address when form is submitted

    Asked by budgetletting on October 25, 2015 at 03:02 AM

    hi i am no longer receiving email alerts for new form submissions.

    also today my print detail is different from normal - details are below questions and not adjacent to
     
    Page URL:
    http://form.myjotform.com/form/52873259800561

    Email notification failed email failed email address bounce list
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 25, 2015 at 03:35 PM

    I have checked your mail logs and I can verified that emails being sent to your email address have been failing.

    I have checked the email address to where the email notification on the form, http://form.myjotform.com/form/52873259800561, are being sent.

    I found out that the email address is in the bounce list with this reason: 

    Reason(s) : smtp; 554 5.7.1 Mail (id-44490-00783) appears to be unsolicited, please resend with the code jumenu1u appended to email subject and ask to have your sender email whitelisted (the code jumenu1u changes each 24 hours).

    I have searched the error over the internet and found this: 

    554 5.7.1 Mail (SESSIONID) appears to be unsolicited - resend with the code xxxxxxx appended to subject and ask to have your email whitelisted. --- It means the sender failed the spam filters, instead to block him the system sent this bounced back message. If the sender reply to this message with the code in the subject, he is authenticated and the message is released to your inbox.

    Here's the website: http://secure.plusplushosting.net/knowledgebase.php?action=displayarticle&id=1008

    I would recommend you also check these guides that may help you solve your issue with your email notifications in the future. 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses

    Once you've followed the instructions on the guides above, kindly let us know of the result. 

    Regarding your other concern: 

    also today my print detail is different from normal - details are below questions and not adjacent to

    I have move it on a new thread. We believe that we will be able to assist our users better they will have a separate thread for each question they have to avoid confusion with the answers. 

    You may follow the new thread by clicking this link: http://www.jotform.com/answers/689485

    If you have any further questions, please feel free to let us know and we will be glad to help you. Thank you.