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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Pay by credit card through paypal

    Asked by mgcaledonian13 on October 25, 2015 at 04:29 AM

    I think I have missed something in setting up my payment methods. I seem to remember seeing an option to pay by credit card through PayPal if the user does not have or want to have a PayPal account. Can you please tell me if this is a possible payment method.

    I read a previous post re payment methods but it does not include this scenario it was "How to set up paypal along with other payment options" at http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options .

    Willy Scott 

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    JotForm Support

    Answered by BDAVID on October 25, 2015 at 04:10 PM

    You need to have the  "Guest Checkout" option which will allow users to make payment through credit card if they do not have the PayPal account. 

    Check if you have enabled the "Account Optional" in your PayPal account. This will ensure that when your user is redirected to paypal checkout page, they will see options to pay by their credit card instead of asking them to sign in to PayPal account. Please check the following URL for information on how to enable it in PayPal: https://www.paypal-community.com/t5/About-Business-Archive/Guest-checkout/td-p/425081#U489924 

    The PayPal checkout page should display you the option as displayed in the screenshot below:

    Let us know if you have more questions, we will be glad to assist you.

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    Answered by mgcaledonian13 on October 26, 2015 at 07:57 AM

    That's fine, but it still seems to be looking at my personal account, do I have to login to the "clients" PayPal account to force it to see the link between the "clients account" and the "Booking Form" that will pay the money to the "Client"

    Willy Scott

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    JotForm Support

    Answered by Charlie on October 26, 2015 at 11:32 AM


    I'm not quite sure if I understand your concern correctly.

    When you setup a payment integration to your form, the email address of the merchant or seller will be used in this part:

    In the payment gateway, the merchant email or the trade name will be displayed. The buyer then needs to login OR pay as a guest account (no need to register).


    To learn more about setting up an order form, please refer to these links:




    Do let us know if I misunderstood your concern.

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    Answered by mgcaledonian13 on October 28, 2015 at 08:41 AM

    No I think you have got the general idea.

    We have set up all the options etc that you mention but the option does not appear when you click submit only the option to pay by by PayPal. Sadly this is a two man job the treasurer and myself, there are quite a few strangely worded options in the PayPay setup for a business he and I went through it and we were convinced that all was done correctly.

    So the next step is to have word with PayPal and see if they can identify the incorrect setting.

    Thanks for your help it much appreciated.

    I will let you know the outcome (if there is one)

    Willy Scott

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    JotForm Support

    Answered by Charlie on October 28, 2015 at 09:21 AM

    I'm glad to hear that it helped. You can send us a screenshot of what you are seeing and list down the problems or issues you have, so that we can better assess your situation, please also do share us the link to the form you are using, I see you have a couple of forms in your account.

    Let us know if you need more help on this.

    Thank you.

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    Answered by mgcaledonian13 on October 28, 2015 at 11:44 AM

    I see you have a couple of forms in your account...........Yes just a few, must count them one day and then clear the old ones out.

    You can send us a screenshot of what you are seeing..........Thanks, the problem has been resolved by PayPal. You have competition in the "Best Support" Awards on the web, they were great, all done on the phone and resolved in 2-3 hours  and that involved two of us at our end.

    With above in mind no further support required

    Thanks for all your assistance, as usual, it was great !!!

    Willy Scott