What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do I get spurious email address in Auto-Responder

    Asked by frankowen on September 30, 2010 at 08:47 AM

    I have been receiving some strange email address in the 'reply-to' field of auto-responders. The email arrives with the details of a field with periods instead of spaces@yang.interlogy.com


    Since Interlogy is your domain, I'm guessing this is system-generated but it means that when I click reply, the email goes to the person intended but also to this yang.interlogy.com which, of course, bounces back with an Undeliverable.


    Now that I know it's a bug, I can adjust my behaviour. Could you do something similar and look at the form? Form ID is 1774406849





  • Profile Image
    JotForm Founder

    Answered by aytekin on September 30, 2010 at 09:16 AM

    I checked the emails for this form and they are setup properly. The reply-to address should be whatever is entered on the "Email" question. I then added my email address to recipent addresses and then made a test submission. The reply-to email address was correct. Have you already resolved this issue?

    Yes, the ying.interlogy.com is the server that sent you the email. What you describe can happen if the email address entered is not proper.