Jotform limit

  • angelasearssatx
    Asked on October 25, 2015 at 11:13 PM

    I received an email saying I have hit my 1000 limit for this months' limit, but when I look at my analytics, I only have 134 submissions.  How is there such a difference?

     

    Page URL: https://form.jotform.com/52408376619159
  • Fertspread
    Replied on October 25, 2015 at 11:26 PM

    I received this too! I hope they address it soon as I can't afford to have the forms disabled.

  • Jeanette JotForm Support
    Replied on October 26, 2015 at 12:42 AM

    We are very sorry about this, you should not receive the warnings anymore, our L2 engineers are working to fix the problem.

  • Fertspread
    Replied on October 29, 2015 at 7:54 PM

    My account has now been disabled. PLEASE rectify this! 

     

    Dear Fertspread,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=Fertspread

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     
  • Jeanette JotForm Support
    Replied on October 29, 2015 at 11:41 PM

    I've corrected the problem, if this persists, let us know.