What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over Quota Issue - ESI International !

    Asked by ESIInternational on October 26, 2015 at 12:52 AM

    Hi...

    There seems to be a problem with our account...  it is showing overquota which seems remotely a possibility with our account...  specially a form that we created a few days back...  it hardly has 41 submissions but it is showing 1598 submissions ??

    Also showing 2500 submissions of 1000 used ??

    Screenshots attached !

     

    Page URL:
    http://form.jotformpro.com/form/52912300961954

    Submissions JotForm problem uploads
  • Profile Image
    JotForm Support

    Answered by mert on October 26, 2015 at 08:18 AM

    Hi,

    Currently, we have encountered an issue about it. I checked your submission numbers, they are reset to 0 right now. Also, your account is active.

    To overcome this scenario, we disabled the over quote checks today, so your account is not going to downgrade.

     

    Sorry for the issue that you are encountering. If it happens again, please let us know.

    Thanks for your understanding.