Can’t Open Submissions Received

  • Profile Image
    nilankaslic
    Asked on October 26, 2015 at 01:05 AM

    Hi

     

    Under “ MYFORMS” window it shoes that I have received 2196 submissions.

    But I can see only 17 submissions.

    Also you have asked me to upgrade my account in to Silver plan.

    Can you explain why I can’t open all my submissions.( i.e 2196 submissions)

    My user name : nilankaslic

     

    Email : dileepa@insuranceconsultants.lk

     

    Thanks

     

  • Profile Image
    mert
    Answered on October 26, 2015 at 08:25 AM

    Hi there,

    Firstly, sorry for the inconvenience. We had a problem with submissions; but right now, it should be fixed. Currently, when I check your account, the number of submissions is 29.

     

    Please, recheck it and let us know about its final state.

    Thanks for your understanding.

  • Profile Image
    nilankaslic
    Answered on October 26, 2015 at 09:45 AM
    Hi,
    Actually I have upgrade my plan to Silver.
    Can I downgrade & get the refund?
    Thanks
    Dileepa
    Thank you.
    *Dileepa Perera*
    B.B.Mgt.(Acc.) Sp.,ACMA
    Insurance Consultant
    ...
  • Profile Image
    mert
    Answered on October 26, 2015 at 09:54 AM

    Hi Dileepa,

    As you've requested, I downgraded your account to Free plan and refunded the Silver Monthly cost.

     

    Thanks.

  • Profile Image
    nilankaslic
    Answered on October 26, 2015 at 06:45 PM
    Hi,
    Actually I was in Bronze plan.
    Can you move my plan from free to Bronze?
    I think I paid the monthly fee from my PayPal account.
    Thank you.
    *Dileepa Perera*
    B.B.Mgt.(Acc.) Sp.,ACMA
    Insurance Consultant
    ...
  • Profile Image
    Kiran
    Answered on October 26, 2015 at 09:32 PM

    I've set the account back to Bronze plan. You may logout and login again to your JotForm account to see the changed status.

    Thank you!