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nilankaslicAsked on October 26, 2015 at 1:05 AM
Hi
Under “ MYFORMS” window it shoes that I have received 2196 submissions.
But I can see only 17 submissions.
Also you have asked me to upgrade my account in to Silver plan.
Can you explain why I can’t open all my submissions.( i.e 2196 submissions)
My user name : nilankaslic
Email : dileepa@insuranceconsultants.lk
Thanks
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mert JotForm UI DeveloperReplied on October 26, 2015 at 8:25 AM
Hi there,
Firstly, sorry for the inconvenience. We had a problem with submissions; but right now, it should be fixed. Currently, when I check your account, the number of submissions is 29.
Please, recheck it and let us know about its final state.
Thanks for your understanding.
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nilankaslicReplied on October 26, 2015 at 9:45 AMHi,
Actually I have upgrade my plan to Silver.
Can I downgrade & get the refund?
Thanks
Dileepa
Thank you.
*Dileepa Perera*
B.B.Mgt.(Acc.) Sp.,ACMA
Insurance Consultant
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mert JotForm UI DeveloperReplied on October 26, 2015 at 9:54 AM
Hi Dileepa,
As you've requested, I downgraded your account to Free plan and refunded the Silver Monthly cost.
Thanks.
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nilankaslicReplied on October 26, 2015 at 6:45 PMHi,
Actually I was in Bronze plan.
Can you move my plan from free to Bronze?
I think I paid the monthly fee from my PayPal account.
Thank you.
*Dileepa Perera*
B.B.Mgt.(Acc.) Sp.,ACMA
Insurance Consultant
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Kiran Support Team LeadReplied on October 26, 2015 at 9:32 PM
I've set the account back to Bronze plan. You may logout and login again to your JotForm account to see the changed status.
Thank you!