What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is our free account disabled?

    Asked by fotosmelt on January 18, 2012 at 09:04 AM

    We received an email with the message: "You have currently reached the limits of your account. Your forms are disabled now." When I look in the backend with your restrictions for a free account I don't see why our account 'fotosmelt' should be disabled.


    Hope to get an answer soon.


    Thanks in advance!

    Noes Smelt


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    JotForm Support

    Answered by NeilVicente on January 18, 2012 at 10:31 AM


    Your account has reached the storage space limit for a free account which is 100MB. It is clearly stated in our pricing page.

    It looks like this is the first time it happened to your account though, so I'll do you a favor and reactivate your account for this time only. The next time it happens again, you will have to upgrade to re-enable your forms.

    Anyway, please delete submission entries that contain large files immediately to keep your account under 100MB so that your forms will not be disabled.