What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my account calculate the number of submissions is wrong

    Asked by hui kam chu on October 26, 2015 at 04:53 AM

    my account calculate the number of submissions is wrong,

    but submission records are 1985 total. why ??

     

     

    Submissions my account JotForm uploads png
  • Profile Image

    Answered by Clinic28 on October 26, 2015 at 05:01 AM

    My account does the same. Please help
    .
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    JotForm Support

    Answered by beril on October 26, 2015 at 05:03 AM

    Hi,

    Thank you for reporting us and also we are sorry for confusion.

    This issue is related with our system. We are trying to fix it. I've reset your counter to zero and activated your account back.

    Thank you for your understanding.

    If you have any question or issues, please do not hesitate contacting us. We will glad to assist you.

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    Answered by hkftu on October 26, 2015 at 05:06 AM

    thanks a lot

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    JotForm Support

    Answered by beril on October 26, 2015 at 06:38 AM

    Hi,

    You are kindly welcome. :) We are very glad to hear that the issue has been resolved for you.

    If you have any issue, We will be happy to help.