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    MailChimp Integration is not submitting data to MailChimp

    Asked by CTCKA on October 26, 2015 at 05:27 AM

    Hi,

    One of my forms is linked to my MailChimp account. But it seems that there's some issue with the integration. I have been receiving the JotForm submissions, but these have not been added to MailChimp.

    I have checked the integration link on JotForm and it says is still 'Integration Up and Running' but these are not going into MailChimp.

    Thanks,

    James

    Screenshot
    mailchimp
  • Profile Image
    JotForm Support

    Answered by Welvin on October 26, 2015 at 11:50 AM

    Hi James,

    I just tried the integration and it's not working because of the Middle Name in your full name field. Please disable that and reintegrate the form to MailChimp.

    Thanks

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    JotForm Support

    Answered by Welvin on October 26, 2015 at 12:02 PM

    Oh well, I just tried it again will the middle name enabled and it's working for me. Here's my test form https://form.jotform.com/52946566541969. Please try it to your end and I'll let you know.

    You can try adding back the middle name and just re-integrate it and then test. See if that works this time.

    Thanks

  • Profile Image

    Answered by CTCKA on October 26, 2015 at 12:26 PM

    Hi Welvin,
    Many thanks for your response.

    I removed the middle name field and then reintegrated and it now works.

    Thanks,

    James

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    JotForm Support

    Answered by ashwin_d on October 26, 2015 at 01:56 PM

    Hello James,

    On behalf of my colleague, you are welcome.

    I am glad to know that MailChimp integration is now working as expected. Do get back to us if you have any questions.

    Thank you!