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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Weird Pending Payment Notifications Emails

    Asked by rightselection on October 26, 2015 at 07:29 AM

    Hi There,

    Today, I recieved few  pending payment notification emails with undefined email body..like below


    From: JotForm <success@rightselection.com>
    Date: Mon, Oct 26, 2015 at 12:00 PM
    Subject: Pending Payment: Brian Tracy Breakfast Event Online Registration
    To: gautam@rightselection.comsunaina@rightselection.comfinance@rightselection.comspeakers@rightselection.com

    Could you help us with this?
  • Profile Image
    JotForm Support

    Answered by beril on October 26, 2015 at 11:13 AM


    This issue is related with setting up Email Notifications.

    You need to enter email addresses, each followed by a comma and a space as you see below:


    Please, check the guide below also:



    Hope this will help.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by rightselection on November 01, 2015 at 10:05 AM

    Hi There,

    Today, My clients are complaining that they were receiving both completed and payment pending emails when i set payment pending emails to notifications only. Could you help us with this?

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    JotForm Support

    Answered by Jan on November 01, 2015 at 12:29 PM

    This is the form you're referring to right? (http://www.jotformpro.com/form/52721570859967)

    I cloned the form and saw 2 autoresponders. These email alerts (notification and autoresponders) are triggered once the form is submitted. It is the reason why you're user is receiving two autoresponder emails. You need to delete the "Pending Payment Autoresponder".

    Hope this helps. Thank you.