Weird Pending Payment Notifications Emails

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    Asked on October 26, 2015 at 07:29 AM

    Hi There,

    Today, I recieved few  pending payment notification emails with undefined email below


    From: JotForm <>
    Date: Mon, Oct 26, 2015 at 12:00 PM
    Subject: Pending Payment: Brian Tracy Breakfast Event Online Registration

    Could you help us with this?
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    Answered on October 26, 2015 at 11:13 AM


    This issue is related with setting up Email Notifications.

    You need to enter email addresses, each followed by a comma and a space as you see below:


    Please, check the guide below also:


    Hope this will help.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered on November 01, 2015 at 10:05 AM

    Hi There,

    Today, My clients are complaining that they were receiving both completed and payment pending emails when i set payment pending emails to notifications only. Could you help us with this?

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    Answered on November 01, 2015 at 12:29 PM

    This is the form you're referring to right? (

    I cloned the form and saw 2 autoresponders. These email alerts (notification and autoresponders) are triggered once the form is submitted. It is the reason why you're user is receiving two autoresponder emails. You need to delete the "Pending Payment Autoresponder".

    Hope this helps. Thank you.