What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Usage Overstated?

    Asked by salesthinwarenet on October 26, 2015 at 07:57 AM

    We download all of our form submissions into a database. Our database shows that we have received right at what we would expect for this month in submissions, which typically leaves us WAY below our quota, however our account shows that we have gone over. Our account is showing almost 4 times more submissions than our database and we have received notice that our account is going to be disabled. Please help.

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    JotForm Founder

    Answered by aytekin on October 26, 2015 at 08:09 AM

    There is a problem with the counter. I have reset your numbers now.