What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving Notice of Payment Submission Limit Warning even after Not Using

    Asked by acraig15 on October 26, 2015 at 09:44 AM

    I keep getting a notice saying that my account has almost reached ten payments. The current form running is not used to receive payments. I do not understand why I am getting these messages. 

    my account receive keep Getting
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 26, 2015 at 12:31 PM

    I see you are having an issue with random payment submissions and we do apologize about that as there was an issue on our end causing this problem but we have fixed it.

    I have now reset your payment submissions for you and it shouldn't be a problem anymore.