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    How do I know if my current email address is set up to receive submissions?

    Asked by Amy   on October 26, 2015 at 09:56 AM
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    Answered by KadeJM on October 26, 2015 at 12:57 PM

    To my understanding it seems you mean that you are not receiving your form email notification?

    Please see http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address for instructions on setting up and testing your email notification properly.

    I checked and found you have an account called "amykumpfphotography" with one form on it currently that is set to send to "amykumpfphotography@gmail.com" which is set up correctly.

    When I checked your email address I could confirm it's not in our bouncelist.

    Result: amykumpfphotography@gmail.com is NOT in the bounce list

    Since you are using gmail I would suggest checking the other tabs or alternatively also checking your spam folder to make sure it didn't end up elsewhere.

    You can additionally compare what emails our server is sending via your Email History.

    If you still aren't receiving anything though then please see http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.