Autodelete submissions app won't reduce the upload space

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    coigis
    Asked on October 26, 2015 at 10:07 AM

    Hi,

    Can you please delete my upload space? I have installed the auto-delete submissions app that will automatically delete submitted forms. However, just like many users said, even though the app deletes the submissions, but it won't reduce the upload space.

    Hope this issue is fixed soon.

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    Jeanette
    Answered on October 26, 2015 at 12:57 PM

    You are correct, I can see all of your forms on 0 (zero) submissions, so I had opened a ticket for this problem

     

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    coigis
    Answered on October 28, 2015 at 10:24 AM

    When can this be fixed? My upload space is getting less and less. Once it's full, can it still accept submissions?

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    EltonCris
    Answered on October 28, 2015 at 12:25 PM

    I have manually cleared your submissions counter. Your account is now good to go.

    Your request on the app has been escalated already but no updates as of the moment.

    For the meantime, we suggest to open a new thread should want us to check your upload space so we can reset it here.

    Thanks!