What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autodelete submissions app won't reduce the upload space

    Asked by coigis on October 26, 2015 at 10:07 AM

    Hi,

    Can you please delete my upload space? I have installed the auto-delete submissions app that will automatically delete submitted forms. However, just like many users said, even though the app deletes the submissions, but it won't reduce the upload space.

    Hope this issue is fixed soon.

    delete upload Submissions app delete submissions submitted forms
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 26, 2015 at 12:57 PM

    You are correct, I can see all of your forms on 0 (zero) submissions, so I had opened a ticket for this problem

     

  • Profile Image

    Answered by coigis on October 28, 2015 at 10:24 AM

    When can this be fixed? My upload space is getting less and less. Once it's full, can it still accept submissions?

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    JotForm Support

    Answered by EltonCris on October 28, 2015 at 12:25 PM

    I have manually cleared your submissions counter. Your account is now good to go.

    Your request on the app has been escalated already but no updates as of the moment.

    For the meantime, we suggest to open a new thread should want us to check your upload space so we can reset it here.

    Thanks!