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    Exporting without encryption

    Asked by CCCmedia on October 26, 2015 at 11:21 AM

    Whenever I download PDF, or download excel of my form submissions they are all encrypted. I can see the information I need in a web browser because I've uploaded my key, but when I export its encrypted. How can I fix this?

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    JotForm Support

    Answered by Charlie on October 26, 2015 at 01:16 PM


    Unfortunately, the encrypted submissions won't be available to be used in reports like PDF and in custom email notifications.

    Please do check this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert. Please do read the frequently asked questions and the "Important Notes" mentioned in that link.

    The encrypted forms will make your submissions very secure to the point that it is mostly for viewing purposes.

    I hope that helps.