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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I updated the image of form but it is not reflecting in live form.

    Asked by elenapetrov on October 26, 2015 at 11:33 AM



    I am trying to replace an image with another which has the same name and I tried everything, including deleting the old one and uploading the new one.

    Whatever I do, the old one keeps coming back.


    Do you have any suggestions on how to solve this?


    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 26, 2015 at 01:38 PM

    Hello Elena,

    Can you please share the latest image with us so that we can verify if it is being displayed correctly in form?

    I have gone ahead and cleared your form cache from here. Your last edited form displays following image:



    Please share the screenshot of the latest image and we will take a look.

    We will wait for you response.

    Thank you!