What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions counter discrepancy

    Asked by pearsongb on October 26, 2015 at 12:21 PM

    On the 25th I was advised my account was "overdrawn" and to upgrade if I wanted to continue using jotforms the month of October. I upgraded and was charged for the Silver account. This morning you charged me for the basic account and then sent me another email saying that I needed to upgrade because I only had the basic service. What choice did I have? I upgraded again because I need to use the service.

    So, at this point I have been charged about 90 dollars in the course of 24 hours just to avoid having our service stopped.

    basic account my account upgraded then
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    JotForm Support

    Answered by BDAVID on October 26, 2015 at 02:17 PM

    We apologize for the inconvenience, the account went over the limit due to a glitch in the system that makes the counter to increase even though there hasn't been submissions done. So, I already canceled the upgrade for the Silver subscription(Subscription Number:  S-4H769468EJ650813U) which is for $39.00 USD, that's being refunded. 

    You will keep the Premium-monthly subscription of $9.95 USD(Subscription Number:  S-8CV82546AF835672V), which allow you up to 1000 monthly submissions. 

    On regards of the counter discrepancy, I have reported this to our second level, so this will get fixed.

    Let us know if you need anything else, we will be glad to assist you.