Submissions counter discrepancy

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    Asked on October 26, 2015 at 12:21 PM

    On the 25th I was advised my account was "overdrawn" and to upgrade if I wanted to continue using jotforms the month of October. I upgraded and was charged for the Silver account. This morning you charged me for the basic account and then sent me another email saying that I needed to upgrade because I only had the basic service. What choice did I have? I upgraded again because I need to use the service.

    So, at this point I have been charged about 90 dollars in the course of 24 hours just to avoid having our service stopped.

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    Answered on October 26, 2015 at 02:17 PM

    We apologize for the inconvenience, the account went over the limit due to a glitch in the system that makes the counter to increase even though there hasn't been submissions done. So, I already canceled the upgrade for the Silver subscription(Subscription Number:  S-4H769468EJ650813U) which is for $39.00 USD, that's being refunded. 

    You will keep the Premium-monthly subscription of $9.95 USD(Subscription Number:  S-8CV82546AF835672V), which allow you up to 1000 monthly submissions. 

    On regards of the counter discrepancy, I have reported this to our second level, so this will get fixed.

    Let us know if you need anything else, we will be glad to assist you.