There is an error in the submissions count

  • Profile Image
    Argizpi
    Asked on October 26, 2015 at 12:36 PM

    There seems to be some kind of issue with the accounting of the sent forms.

    For example, when I go to My Forms page it says that in my form called "Topaketak 2015: Izen ematea/Inscripción"  we received 250 submits, but that's not true. If you go to the submissions page (http://www.jotform.com/submissions/52005171106944) you can see that we only have 35, well 36, I did delete one the other day.

     

    The problem with this is not only that this is quite misleading, but its also a problem because my account is reporting that we have already used 902 submits out of 1000 for this month, which is not true at all.

     

    Thanks

  • Profile Image
    Charlie
    Answered on October 26, 2015 at 02:24 PM

    Apologies for the inconvenience.

    There was a problem earlier related to the submission counts outputting incorrect numbers, which triggered some accounts to reach the submission limit. Our developers have informed us that this has been fixed. I have also reset your submission count.

    If you are still having problems on this, please let us know and we will investigate it further.