What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: How can we downgrade our subscription made over PayPal?

    Asked by ayackel on October 26, 2015 at 12:47 PM

    Hi - last week I downgraded our form back to the free version. However, it's still showing up at the paid level and says something about cancelling manually. How do I do this? Thanks

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    Answered by Ben on October 26, 2015 at 02:12 PM

    Since your subscription is based over PayPal, you will need to do it manually, which you can do by following the steps here: How can I cancel my PayPal subscription?

    Do of course let us know if you happen to have any issues and we would be happy to request our billing department to cancel the same for you.

    Once you do, feel free to let us know and we can check for you and confirm if the cancellation was made as well.