What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when I click on "Publish" nothing happens

    Asked by AmyMay on October 26, 2015 at 01:31 PM
    Unfortunately, nothing happens when I click on "Publish"
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    JotForm Support

    Answered by Kiran on October 26, 2015 at 01:41 PM

    Do you see any error message after clicking on Publish button? Could you let us know which browser you are using? Please try using a private/incognito window or a different browser and let us know if it doesn't work. If you see any error, please provide us with a screenshot of it so that we can take a look and provide you with necessary assistance.

    We will wait for your response. Thank you!

     

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    Answered by AmyMay on October 26, 2015 at 02:08 PM

    When I click on it in IE the icon depresses but nothing happens.  I tried Chrome & it works.  Thanks!

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    JotForm Support

    Answered by david on October 26, 2015 at 03:45 PM

    Glad to hear everything is working for you in Chome.  I did check IE 11, as well as Edge and both seemed to load the publish pop-up properly.  If you wouldn't mind letting us know which version of IE you were having trouble with, we can check that to make sure other users do not have the same issue.

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    Answered by AmyMay on October 26, 2015 at 04:14 PM

    I believe the version we have is IE 9

     

    Thanks for your prompt attention :)

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    Answered by purewebservices on October 26, 2015 at 06:15 PM

    We're also experience this on Chrome and Firefox, even in Incognito mode (without plugins etc). 

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    JotForm Support

    Answered by david on October 26, 2015 at 06:15 PM

    I checked in IE9 and that seemed to work properly as well.  Possibly a browser specific setting not allowing the pop-up.