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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Infusionsoft CRM: Unable to log in to integration wizard

    Asked by SummerBock on October 26, 2015 at 01:41 PM

    Hi Jotform team, 

    I see that there is a new login for the CRM integration...it seems that this update has broken our integration between JotForm and Infusionsoft (our CRM). 


    I have tried to login with the same login I use to access Infusionsoft, but the error states my login is incorrect. How does jotform know which user login to accept (we have 10 user logins, so maybe I should use someone else's)? 


    Please help! 


    thank you,


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    JotForm Support

    Answered by Charlie on October 26, 2015 at 03:15 PM

    Apologies for the inconvenience.

    Have you tried removing the integration and re-integrating it again? You can check the integration instruction in the image slider in this page: http://apps.jotform.com/app/infusionsoft_integration. I believe the first step would be to add the app name and the API key to connect Infusionsoft to JotForm.

    Do let us know if that helps.