Infusionsoft CRM: Unable to log in to integration wizard

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    SummerBock
    Asked on October 26, 2015 at 01:41 PM

    Hi Jotform team, 

    I see that there is a new login for the CRM integration...it seems that this update has broken our integration between JotForm and Infusionsoft (our CRM). 

     

    I have tried to login with the same login I use to access Infusionsoft, but the error states my login is incorrect. How does jotform know which user login to accept (we have 10 user logins, so maybe I should use someone else's)? 

     

    Please help! 

     

    thank you,

    Cyndi

  • Profile Image
    Charlie
    Answered on October 26, 2015 at 03:15 PM

    Apologies for the inconvenience.

    Have you tried removing the integration and re-integrating it again? You can check the integration instruction in the image slider in this page: http://apps.jotform.com/app/infusionsoft_integration. I believe the first step would be to add the app name and the API key to connect Infusionsoft to JotForm.

    Do let us know if that helps.