What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Account Over Quota

    Asked by Richard  on October 26, 2015 at 01:57 PM

    We are not over quota, and it is paid through March 2016 can you please fix.


    From: JotForm Support <noreply@jotform.com>
    Date: October 25, 2015 at 11:16:04 PM EDT
    To: Jen@gemtextrecycling.com
    Subject: JotForm Account Over Quota


    Dear cftc_newsite,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Premium accounts are limited to 1000 submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

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    JotForm Support

    Answered by Mike_G on October 26, 2015 at 03:37 PM

    We would like to apologize for the inconvenience. This maybe an effect of the sudden increase in submission count that was caused when we made a database switch recently. I have checked your account and this should be fixed now and you can disregard that message.

    I would suggest you still monitor your account submission count. 

    Thank you for your patience.