What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can an end user use PayPal more than once as they register their children for different sports?

    Asked by sisty2 on October 26, 2015 at 02:48 PM

    We are using JotForm for our grammar school sports actives. We have our forms broken down by sport, grade and gender. We had one parent tell us recently that she was unable to register and pay for her second child because PayPal blocked her. Just prior to adding the second child PayPa had worked with no issues.

    Is there a way to work around this?

    Thank you.

    Page URL:
    sutherlandathletics.org

    paypal block block duplicate block accidental
  • Profile Image
    JotForm Support

    Answered by Mike on October 26, 2015 at 05:36 PM

    Thank you for contacting us.

    I have not found similar reports, but the issue is probably related to 'Block accidental payments' PayPal option. You might consider turning it off through your PayPal account settings to see if that helps.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by sisty2 on October 26, 2015 at 08:54 PM

    Thank you. I will make the changes and see if that helps. I will let you know what happens!!