After submissions/pricing problems all forms are disabled

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    pearsongb
    Asked on October 26, 2015 at 03:06 PM

    After being told to upgrade twice after the submission numbers were reported incorrectly our forms have all become disabled even though our settings indicate the account is active. This is an emergency for us so we would appreciate your attention as soon as is possible.

    Thank you,

    Gary

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    Kevin_G
    Answered on October 26, 2015 at 05:20 PM

    I've checked all your forms and all of them are enabled, please could you provide us the specific link of the form with are you having this issue ?

     

    We will be glad to help you.

     

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    pearsongb
    Answered on October 26, 2015 at 07:04 PM

    They are now, in fact, working. I assume it must have been during the time they were changing the plan we hadn't really wanted.

     

    Thank you

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    Kiran
    Answered on October 26, 2015 at 11:10 PM

    We apologize for the inconvenience this may have caused you. I've checked your account and it is in active and good in shape now. Since the issue is already reported on a different thread, our backend team is already looking into it. Once the issue is resolved, you'll be posted through the other thread.

    Thank you!