What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After submissions/pricing problems all forms are disabled

    Asked by pearsongb on October 26, 2015 at 03:06 PM

    After being told to upgrade twice after the submission numbers were reported incorrectly our forms have all become disabled even though our settings indicate the account is active. This is an emergency for us so we would appreciate your attention as soon as is possible.

    Thank you,

    Gary

    Submissions all all forms forms are disabled
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 26, 2015 at 05:20 PM

    I've checked all your forms and all of them are enabled, please could you provide us the specific link of the form with are you having this issue ?

     

    We will be glad to help you.

     

  • Profile Image

    Answered by pearsongb on October 26, 2015 at 07:04 PM

    They are now, in fact, working. I assume it must have been during the time they were changing the plan we hadn't really wanted.

     

    Thank you

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    JotForm Support

    Answered by Kiran on October 26, 2015 at 11:10 PM

    We apologize for the inconvenience this may have caused you. I've checked your account and it is in active and good in shape now. Since the issue is already reported on a different thread, our backend team is already looking into it. Once the issue is resolved, you'll be posted through the other thread.

    Thank you!