- bigmeltzAsked on October 26, 2015 at 03:52 PM
When I try to download my submissions at .xls is keeps failing. Please help fix this asap as I really need the data.
- JotForm SupportKevin_GAnswered on October 26, 2015 at 06:42 PM
I already have replicated your issue, this will be assigned to our level 2, our developers will be working to fix this issue as soon as posible.
We will give you a notice via this thread when the problem is solved.
- JotForm SupportKevin_GAnswered on October 26, 2015 at 06:48 PM
The issue is reported now.
- alp_denizAnswered on October 27, 2015 at 10:43 AM
An issue is detected only in one of the submissions on October, 20th. We will be working to find it out and resolve the problem. The rest can be download smoothly.