What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download Submission

    Asked by bigmeltz on October 26, 2015 at 03:52 PM

    When I try to download my submissions at .xls is keeps failing. Please help fix this asap as I really need the data. 




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    JotForm Support

    Answered by Kevin_G on October 26, 2015 at 06:42 PM

    Hi bigmeltz,

    I already have replicated your issue, this will be assigned to our level 2, our developers will be working to fix this issue as soon as posible.

    We will give you a notice via this thread when the problem is solved.

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    JotForm Support

    Answered by Kevin_G on October 26, 2015 at 06:48 PM

    The issue is reported now.

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    JotForm Support

    Answered by alp_deniz on October 27, 2015 at 10:43 AM


    An issue is detected only in one of the submissions on October, 20th. We will be working to find it out and resolve the problem. The rest can be download smoothly.