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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I not receiving emails when people submit forms?

    Asked by Gerri Sax on January 18, 2012 at 12:52 PM



    I used to receive emails when people submitted forms; however, that has stopped for some unknown reason.

    Can someone help me with this?


    Here's the URL to the form: http://www.photoboothnola.com/contactus.html

    It's the Contact Us form on my Forms page.


    thank you,


    Page URL:

  • Profile Image

    Answered by fxr on January 18, 2012 at 05:05 PM

    Have you checked your spam folders for the emails?


    To give you email notifications the maximum chance of being delivered, Click Email Alerts, select Notification, click the reply-to and recipent settings and please set the Sender Email of your notifications to noreply@jotform.com