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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Import data app not importing submissions

    Asked by ipcfix on October 26, 2015 at 05:06 PM


    I using the import data app, but after follow all instruction, the app shewn me the import is complet. But when I chekkc the new form substitution, my all field is blank.


    My excel file is from https://form.jotform.com/ipcfix/Sacramneto and my target form is


    Page URL:

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    Answered by Carina on October 26, 2015 at 08:34 PM

    I could replicate the same situation.

    Even though I got a confirmation message that the import was successful there was still no submissions on the form:

    I forwarded this situation to our developers so they can analyse better this situation. We will contact you via this thread once we have more details.

    Let us know if we can assist you further.    

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    Answered by invisage on November 05, 2015 at 07:19 PM

    I am also seeking a solution to this

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    Answered by ipcfix on November 05, 2015 at 07:22 PM


    I tried 3 times to import my data to my new form, but in all times the result shown me is successful, but when I back to destinations submissions, that is free.

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    JotForm Support

    Answered by jonathan on November 06, 2015 at 12:10 AM


    Our colleague Carina have a found a glitch on our Import Data App that prevents it from working properly on your form. 

    A ticket had already been escalated to our next level support and currently, one of our developer was already assigned to fix the issue. 

    We will notify you here once we have update on the status.

    On another note, I see that your data source was an Excel file which fails when importing the data to the form. The Import Data App can also use CSV formatted data as an alternative data source.

    If there is a way for you to convert the Excel data to CSV format data, you can also try importing the data using the Import Data app using the CSV data source.

    Let us see if this alternative can work as well.



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    Answered by invisage on November 06, 2015 at 12:12 AM

    Thank you. I tried a csv file also and that didnt work

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    JotForm Support

    Answered by jonathan on November 06, 2015 at 01:19 AM

    Is there a way for you to share to us an access to the CSV file/data? You can upload it to a Google drive or Dropbox account and share to us a download link.

    We can also try importing it to your form.

    Since there was a confirm glitch already and our developer assigned will have to take a look on it, I am looking for other ways to help you import the data as well at this time. So please forgive my persistence.


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    JotForm Support

    Answered by Mike_G on November 06, 2015 at 02:38 AM

    Thank you for sharing us your workaround. We appreciate it. However, to my understanding, you added the CSV file data manually, is that correct? I tried to check if that would work on my end, but the submission data were not imported to my form submissions.