- glidewelldentalAsked on October 26, 2015 at 06:26 PM
It is not intuitive for the user to input the Captcha again when they are taken to a new page and the revised Catpcha is floating out on a new page. There is text to let them know they typed the Captcha incorrectly and this is a new Captcha they have to fill in. Also, we would like to let them know their information has been saved and they just need to input the correct Captcha and click submit again.
I read previous threads and responses and it would appear that JotForms doesn't see this as an issue?
Perhaps recently there a solution for those of us who do see this as an issue for our users? Or perhaps a solution is in development at this time.
- JotForm SupportEltonCrisAnswered on October 26, 2015 at 09:22 PM
Thanks for your concern and for your suggestion. You're right that this is how the captcha works currently but it was already added on the the devs list for improvement. Unfortunately, this was set to low priority as it's considered a minor issue with an alternative solution. Instead of using captcha tool, you can use the the Google reCaptcha Widget and more others. This is more intuitive since the user will only have to check the box. When there's an unsual activity on the user's browser or recent history of spam with the user's IP address, that's the time Google will present a captcha.
Anyway, let me also address your suggestion to our dev team so you will get an update via this thread once there are improvements made on the captcha tool.