Why am I not receiving e-mail notifications anymore?

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    belvin
    Asked on October 26, 2015 at 06:59 PM

    About a week ago, I stop receiving e-mail notifications.  I checked the settings and my e-mail is still there.   What can be the issue?

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    Jeanette
    Answered on October 26, 2015 at 11:03 PM

    Our records show indeed that the mails were not delivered, this might have happened due to a glitch in our servers or you might need to whitelist our domains in your cpanel

    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com