What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving e-mail notifications anymore?

    Asked by belvin on October 26, 2015 at 06:59 PM

    About a week ago, I stop receiving e-mail notifications.  I checked the settings and my e-mail is still there.   What can be the issue?

    receiving settings checked and Week
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 26, 2015 at 11:03 PM

    Our records show indeed that the mails were not delivered, this might have happened due to a glitch in our servers or you might need to whitelist our domains in your cpanel

    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com