What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota

    Asked by marciephealth on October 26, 2015 at 08:50 PM

    Hi!

    We recently went over our form quota for a quiz we created in JotForm and I deleted the old entries last week. The quiz is still not showing up on my website even though I have copied the IFrame code today and re-embeded it. What are we doing wrong and how can we fix this?

    Thanks!

    Page URL:
    http://thehealthandhappinessguide.com/trueagequiz/

    form over quota JotForm iframe code thanks and
  • Profile Image
    JotForm Support

    Answered by Charlie on October 27, 2015 at 12:27 AM

    Hi,

    Apologies for the inconvenience. We have an earlier problem with regards to the submission counter not showing correct number of submissions that may have trigger the over limit/over quota in your account. I have fixed your account now and should be able to access the forms.

    However, I noticed that your form is not properly displaying in your website, could you try re-embedding using the default script code? If you prefer to use the iFrame then please adjust the height of the iFrame to cover the whole form, here's an example adjustment that I did:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/52535713854964" frameborder="0" style="width:100%; height: 2514px; border:none;" scrolling="no"> </iframe>

    Do let us know if you need more information on this.