What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I only want them to get a Notification if they paid on Paypal

    Asked by wsoc2015 on October 26, 2015 at 08:57 PM

    How do I set it up to work that way. At the end of my form it has a register button and then it goes to Paypal. I don't want anyone to get an confirmation email from me until they have paid on PayPal. Is that how it alreay works or will the get an email when the his register?

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    JotForm Support

    Answered by Kiran on October 27, 2015 at 12:51 AM

    We have an option to send email notifications when the payment is pending. When this option is set to NO, the notifications will not be triggered if the payment is pending or failed.

    The notifications/autoresponders shall be triggerred for incomplete payments only when they are completed manually from submissions view. However, please note that the payment cannot be captured when the submission is completed manually.

    To know more about the PayPal incomplete payments, please refer to the following FAQs.


    Hope this information helps.