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    Unable to receive notification emails

    Asked by ajuedu on October 26, 2015 at 09:03 PM

    In one of our forms, "BCI Mail Application" we have setup notification to be sent to bci@aju.edu but it does not work. Of course we tested the email address and is receiving emails. 

    In other forms the recipient emails works OK.

    Please advise

    Thanks

    Moshe

     

    email notification does not work email notification email notifications unable to receive
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    JotForm Support

    Answered by Jan on October 27, 2015 at 04:01 AM

    Your email address is not in the bounce list. I did a test submission and based on the mail logs, it was sent properly.

    [2015-10-27 03:50:18] Submission #321741417081771223 Form #52815240329957 SENT to bc*@a**.edu from noreply@jotform.com via AMAZONSES 

    [2015-10-26 16:26:26] Submission #321700385961704961 Form #52815240329957 SENT to bc*@a**.edu from noreply@jotform.com via AMAZONSES

    [2015-10-25 16:25:08] Submission #321613893010466881 Form #52815240329957 SENT to bc*@a**.edu from noreply@jotform.com via AMAZONSES 

    I can see that the notification is configured correctly. Please check your Spam/Junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Let us know if you're still having issue getting notifications. Thank you.