What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Storage available in the Premium & Professional Jot Form Accounts

    Asked by teamforms on January 18, 2012 at 03:23 PM

    Hi - I'm using jotform for a business where people will routinely upload files (jpg's, mp3's, doc, docx, or pdf) to each form.

     

    Does your premium account offering "10 GB" mean that I get 10 GB "per month" of space available from uploads to my forms?

     



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    Answered by fxr on January 18, 2012 at 06:54 PM

    No, its 10GB in total. It doesnt reset every month.

    Professional packages offer 1TB of storage space. 

     

    Please let us know if you have any other questions. 

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    Answered by teamforms on January 18, 2012 at 07:51 PM

    Ok well i'm trying to use my form for hundreds of people that will be uploading jpgs and mp3's to each form. Is 1 TB going to be able to accomodate that over a year? What are my options?

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    JotForm Support

    Answered by idarktech on January 18, 2012 at 08:06 PM

    Hi,

    Let me please inform you that you can delete submissions with files attached on it to free some space when you're running out of space. Of course, you have to download first those files, before deleting for your backups.

    I'm not sure if 1TB is enough for you, but that's the highest space limit we could offer which is applicable for Professional Users.

    I hope this information helps. Just let us know if you need any further assistance. Thank you so much!

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    Answered by teamforms on January 19, 2012 at 12:24 AM

    That does help. thanks!

     

    but just to be clear, can you confirm if i have this right: 

     

    If I purchase the 10GB account (I think that's what I'm going to shoot for in the early stages), and my 10 GB gets filled up with uploads via form submissions, after I download the files that they sent in the form and delete the submissions I can get back my 10GB space and can start fresh? 

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    JotForm Support

    Answered by mliz on January 19, 2012 at 03:28 AM

    You are correct, once you delete submissions it will free up the upload space since the uploaded files are deleted altogether with the submission.

    Cheers!

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    Answered by fxr on January 19, 2012 at 04:22 AM

    @teamforms,

    May I also suggest that you should get into a regular habit of downloading and archiving form file uploads, then deleting the related submissions on a regular basis. The last thing you want to be doing is archiving 9.9999 GB worth of submissions off your account in one go.