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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Overlimit Status due to wrong Submission count

    Asked by ywam on October 26, 2015 at 09:29 PM
    I believe there is an error here.
    Please see my attachment below of 146 submissions used out of 1000?
    Begin forwarded message:
    overlimit
  • Profile Image
    JotForm Support

    Answered by jonathan on October 26, 2015 at 09:34 PM

    I was able to see the problem as well when I checked your jotform account/username ywam  

    The account was in Overlimit Status due to wrong submission counter.

    The glitch was caused by an issue on our side. It had been identified and was fixed already.

    I have also fixed it on your account and removed the Overlimit Status.

    I have also reset your submission counter to zero(0) to have a clean slate at this time.

    You may login to your account again and check the status.

    Let us know if issue is not resolve.

    Thanks.

     

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 27, 2015 at 01:04 AM

    Please let us know should the problem continues in our end.