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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive notification email

    Asked by MPG123123 on October 26, 2015 at 09:30 PM

    Tonight I noticed that the form on our website is not going through to our e-mail box.

    Our website is www.mspuppetry.com

    Our form is under Contact Us

    The form stays in the jotform folder, but it's not forwarded to peter@mspuppetry.com


    Can you check/look into it?  It was working for a few years, but now it suddenly stopped.  I am not aware of making any changes.


    We have another company with a similar form and those are going through fine.

    Thank you very much for your help.




    Peter Zapletal


    Page URL:

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    JotForm Support

    Answered by Chriistian on October 27, 2015 at 02:45 AM



    I checked your form and I noticed that the Notification Email of your form is sent to this email address - pzapletal@comcast.net.


    I checked the mail log of the email and it seems to be sent successfully on that email.


    Do let us know if you need further assistance.