Unable to receive notification email

  • MPG123123
    Asked on October 26, 2015 at 9:30 PM

    Tonight I noticed that the form on our website is not going through to our e-mail box.

    Our website is www.mspuppetry.com

    Our form is under Contact Us

    The form stays in the jotform folder, but it's not forwarded to peter@mspuppetry.com

     

    Can you check/look into it?  It was working for a few years, but now it suddenly stopped.  I am not aware of making any changes.

     

    We have another company with a similar form and those are going through fine.

    Thank you very much for your help.

     

    Sincerely,

     

    Peter Zapletal

     

    Jotform Thread 690601 Screenshot
    Page URL: http://www.mspuppetry.com/MPGContactForm.htm
  • Chriistian Jotform Support
    Replied on October 27, 2015 at 2:45 AM

    Hi,

     

    I checked your form and I noticed that the Notification Email of your form is sent to this email address - pzapletal@comcast.net.

    Unable to receive notification email Image 1 Screenshot 30

     

    I checked the mail log of the email and it seems to be sent successfully on that email.

    Unable to receive notification email Image 2 Screenshot 41

     

    Do let us know if you need further assistance.
    Regards.