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  • Profile Image

    Unable to receive notification email

    Asked by MPG123123 on October 26, 2015 at 09:30 PM

    Tonight I noticed that the form on our website is not going through to our e-mail box.

    Our website is www.mspuppetry.com

    Our form is under Contact Us

    The form stays in the jotform folder, but it's not forwarded to peter@mspuppetry.com

     

    Can you check/look into it?  It was working for a few years, but now it suddenly stopped.  I am not aware of making any changes.

     

    We have another company with a similar form and those are going through fine.

    Thank you very much for your help.

     

    Sincerely,

     

    Peter Zapletal

     

    Page URL:
    http://www.mspuppetry.com/MPGContactForm.htm

    Screenshot
    My Forms through JotForm check forwarded www notification email
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 27, 2015 at 02:45 AM

    Hi,

     

    I checked your form and I noticed that the Notification Email of your form is sent to this email address - pzapletal@comcast.net.

     

    I checked the mail log of the email and it seems to be sent successfully on that email.

     

    Do let us know if you need further assistance.
    Regards.