What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF notification emails have stopped

    Asked by rheersink on October 26, 2015 at 11:43 PM

    Previously we had email forwarding issues because there was a social security niumber field in our form.  We removed that a while back and then everything worked fine again

    Now, we are again not seeing the PDF forms being forwarded - we have our pages set up with 2 notifications to us - one with PDF and one without.  Now we have at least 2 cases today where the notification without PDF has come to us, but we never receive the one with the PDF submission (the one we really want)

    Can you help us resolve this?  

    This problem has occurred on the two forms that we offer on our website - and in both cases this happened (where we got no PDF forwarding) on the most recent submissions today



    Page URL:

  • Profile Image

    Answered by Sammy on October 27, 2015 at 07:09 AM

    I did a test with a cloned version of your form and was able to receive a PDF attachment of the submissions.

    Try removing and recreating the notification, additionally you can also include the link to the PDF of the email as a workaround.

    Please let us know if this addresses your issue.