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    No info on submissions or blank submissions

    Asked by cheryljandjdut on October 27, 2015 at 12:40 AM

    All the submissions on all my forms are blank. no changes were done on the fields and these forms are being used for years now and we are sure that there were data on the submissions before.

    aside from the webpage that was added on the field below:

    here are other forms on the site that has the same problem:

    http://jackandjilldesignsut.com/upload-photos - the form here has the last 2 submissions show up with data but the other that that it doesnt show previous form data

    http://jackandjilldesignsut.com/contact - same as above old form submissions are not showing up or atleast the data are blank

    https://form.jotformz.com/20220000687 - submission data are all blank.

     

    Page URL:
    http://jackandjilldesignsut.com/wedding-invitation-form

    Screenshot
    Submissions form data
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    Answered by Sammy on October 27, 2015 at 07:55 AM

    Apologies for he inconvenience caused by this outcome.

    I did check the mentioned forms and the submissions are indeed blank except for the submission date.

    I have forwarded this issue to our development team for resolution, you will be updated via this thread

     

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    Answered by Sammy on October 27, 2015 at 08:17 AM

    The issue has been resolved, kindly confirm if you are able to view all submissions in the affected forms.

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    Answered by cheryljandjdut on October 27, 2015 at 12:55 PM

    Yes, they are all there now.

     

    Thanks a lot

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    Answered by Ben on October 27, 2015 at 03:26 PM

    In my colleague's name you are welcome.

    Please do let us know if you happen to experience any further issues and we would be happy to assist with the same.

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    Answered by jumpfox-invites on November 10, 2015 at 11:27 AM

    Hi, I seem to be having this issue also. My forms have recently moved over to the EU server and I'm assessing it via https://eu.jotform.com/submissions/41803967023353

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    Answered by Ben on November 10, 2015 at 02:18 PM

    @jumpfox-invites I would like to ask you to not post on other threads when you have your own thread where we are assisting you and to always open your own thread only with the reference to any other thread such as this one.

    This is your reply on that other thread at this time:

    I'm now able to accsess the data via eu.jotform thank you but the intergration issue with Zapier persists.

    Also, please do note that your issue was different than the original issue on this thread - even though it seems similar.

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    Answered by jumpfox-invites on November 10, 2015 at 02:29 PM

    Hi Ben, I've had endless problems with Jotform today! Despite the submission data being available earlier it's now missing again. I've opened a new thread here as requested. In addition to the data not being available data being fetched by Zapier is coming through blank too. I've opened a ticket for this issue here as I think it's unrelated to the missing info. Sorry for posting on another thread, I'll open a separate one next time. 

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    Answered by Ben on November 10, 2015 at 03:44 PM

    No need to be sorry, it is my advise to always open new thread for new issue/questions since it is easier for us and yourself to see that there is an issue, what it is and help you resolve it.

    Seems that you have already tried eu subdomain based on the details on that new thread: http://www.jotform.com/answers/701905 and we will be answering it shortly and help you resolve it.

    Please do reply back on that thread from now on in regards to this subject.

    Thank you :)