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  • Profile Image

    XML access denied error message while generating PDF form

    Asked by KHULISA on October 27, 2015 at 06:23 AM

    Good day,

     

    When trying to get an PDF format of the forms, I am having the following error message:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>3E647E61BBA83DB6</RequestId>
    <HostId>
    IMr9q0gFOOnWivylX73xXJQoS7Q4hJcGcpK5ELFFmwqDqsc2r7WuwrUiLePrF+nze8XnksSfoxc=
    </HostId>
    </Error>
     
    Can you please help?
     
    Regards,
    Kris
    PDF error style xml print message
  • Profile Image
    JotForm Support

    Answered by Kiran on October 27, 2015 at 11:18 AM

    I believe that you are referring to the form titled "P1 - M & E Unit - Systems Assessment".n I'm able to replicate the issue with the cloned version of your JotForm. It seems that the issue is with the form itself. I'm not sure if the length of form is causing the issue. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Thank you!

  • Profile Image

    Answered by KHULISA on October 28, 2015 at 05:04 AM

    Hi Jotform team,

     

    Did you manage to find a solution for the code error? Would you be able to get us the two P1 forms on fillable PDF from your side?

    Please advise as soon possible, we need them today.

     

    Regards,

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 28, 2015 at 05:43 AM

    Unfortunately this issue is still not resolved.

    One of our developers is assigned to this issue and this ticket is marked as important.

    We will inform you via this thread once this issue is resolved.