What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cannot get info to save

    Asked by mikewilson81 on January 18, 2012 at 04:21 PM

    I've followed the instructions to save info on form to come back to and for some reason it is not working, I've provided both the login form and main form links below.  Can you please take a look and tell me what is wrong?  Also, is there a way to save the info actually on the form, like in a mobile app, rather than make them go to their email to complete?  Finally, is there a way for them to save their login info so they do not have to come back to it every time on their mobile device?  You guys have been fantastic, looking forward to many many projects down the road!

     

    Thanks Again!

    Mike

     

    http://www.jotform.com/form/13490120280

    http://www.jotform.com/form/13474158256

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    JotForm Support

    Answered by Mike_T on January 18, 2012 at 07:56 PM

    Hello Mike,

    Thank you for contacting us.

    Unfortunately, we do not have any similar mobile devices integration at the moment.

    As far as I can see, your "Save For Later" option is working as expected. You can check my recent session:

    http://www.jotform.com/form/13474158256?session=test@test.com

    If the issue still persists, please provide us with the exact steps to reproduce it.

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    Answered by mikewilson81 on January 20, 2012 at 07:58 PM
    I see the example you have provided but for some reason it is still not
    working for me? I fill out the form, click "save for later" and when I do
    the screen goes blank white, sends me the email of the form but it is
    blank? I'm so confused, any advice is greatly appreciated, thanks so much
    for everything!
    Mike Wilson
    www.bluesmsonline.com
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    JotForm Support

    Answered by liyam on January 22, 2012 at 12:55 AM

    It seems that what you pressed was the submit button, instead of the save for later button.  It should not send an email as the session is 1st saved at the server.  And when you use the URL with the same session value, it should appear the last values that you have entered in the fields.

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    Answered by mikewilson81 on January 22, 2012 at 01:11 AM
    I am definitely tapping the save for later button, and its still going to a
    blank white screen immediately after, just very confused...
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    JotForm Support

    Answered by liyam on January 22, 2012 at 03:39 AM

    Please check if your browser has javascript enabled.

    You can learn how to check and enable your javascript on this page.

    Thanks.