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    excel generenen lukt niet

    Asked by 100procenttFIT on October 27, 2015 at 09:49 AM
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    JotForm Support

    Answered by EltonCris on October 27, 2015 at 12:33 PM

    Are you referring to the excel report you created in your form or when you download your form submissions to excel?

    I have tried downloading one of your form submissions to excel and it is working normally just fine.

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    Answered by 100procenttFIT on October 29, 2015 at 04:45 AM
    Thats exactly what I mean. I click on the download to excel, and then it says generating for a few minutes, and then I get the screen as market below. I have it with all my forms.
    [cid:image001.png@01D1122B.71B33A40]
    Met vriendelijke groet,
    Marianne van Amelsvoort
    Secretaresse
    HR Advies Commercie
    T +31 (0)6 28 90 62 75
    M +31 (0)6 28 90 62 75
    marianne.van.amelsvoort@postnl.nl
    [cid:image002.jpg@01D1122B.71B33A40]
    Beatrixlaan 23 • 2595AK Den Haag
    Postbus 30250 • 2500GG Den Haag
    Nederland
    www.postnl.nl
    P Please consider the environment before printing this e-mail
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: dinsdag 27 oktober 2015 17:33
    Aan: Amelsvoort, Marianne (M.H.M.) van
    Onderwerp: Re: excel generenen lukt niet
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by EltonCris
    Are you referring to the excel report you created in your form or when you download your form submissions to excel?
    I have tried downloading one of your form submissions to excel and it is working normally just fine.
    [https://shots.jotform.com/elton/20151028003126.png]
    View this thread on browser » Unsubscribe Thread
    1445963585
    ...
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    JotForm Support

    Answered by Chriistian on October 29, 2015 at 09:38 AM

    Hi,

     

    I checked one of your form - http://www.jotformeu.com/form/52883490580362, downloaded the submission excel file and I was able to download the file successfully.

     

    To confirm, when you try to download the excel in the submission page, the Download Complete popup message is displayed but the download never starts? Have you checked your Downloads folder and see if the download was there? If you are still encountering this issue, may we know what browser and device are you using so we can further check? Also, I was not able to see the screenshot you have attached. Can you attach/upload the image on this thread by following the instructions provided in this link: How to add screenshots images to questions in support forum?

     

    We will wait for your response.
    Regards.

     

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    Answered by 100procenttFIT on October 30, 2015 at 05:45 AM
    Hi,
    When I click the excel button it says generating for a while, and then I get the pop up, wich says, downloading submissions between 0 and 8 failed. They are not in my download map. My colleague also uses jotform and she doesn’t have this issue.
    Met vriendelijke groet,
    Marianne van Amelsvoort
    Secretaresse
    HR Advies Commercie
    T +31 (0)6 28 90 62 75
    M +31 (0)6 28 90 62 75
    marianne.van.amelsvoort@postnl.nl
    [cid:image003.jpg@01D112FC.2C3367C0]
    Beatrixlaan 23 • 2595AK Den Haag
    Postbus 30250 • 2500GG Den Haag
    Nederland
    www.postnl.nl
    P Please consider the environment before printing this e-mail
    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: donderdag 29 oktober 2015 14:39
    Aan: Amelsvoort, Marianne (M.H.M.) van
    Onderwerp: Re: excel generenen lukt niet
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by Chriistian
    Hi,
    I checked one of your form - http://www.jotformeu.com/form/52883490580362, downloaded the submission excel file and I was able to download the file successfully.
    [https://www.jotform.com/uploads/forum/Chriistian/14461254392015-10-29_2128.png]
    To confirm, when you try to download the excel in the submission page, the Download Complete popup message is displayed but the download never starts? Have you checked your Downloads folder and see if the download was there? If you are still encountering this issue, may we know what browser and device are you using so we can further check? Also, I was not able to see the screenshot you have attached. Can you attach/upload the image on this thread by following the instructions provided in this link: How to add screenshots images to questions in support forum?
    We will wait for your response.
    Regards.
    View this thread on browser » Unsubscribe Thread
    1446125915
    ...
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    Answered by victor on October 30, 2015 at 10:01 AM

    I'm sorry for this inconvenience. If your colleague was able to download the submissions, this would indicate that this only effects you. Could you please try clearing your cookies and cache of your browser and try again.