Jotform seems to be blocked by OpenDNS

when I rersolve forms from jotform over open DNS it is not shown correct.

Wehn I resolve forms from jotform over DNS for example 8.8.8.8 all is good.

 

Do you know what is blocked by Open DNS?

 

Best regards

 

Bernhard

Hello Bernhard,

I tried using OpenDNS but I can still view Jotform forms, pretty much everything from Jotform even on forum where I wrote this reply. :)

Here's a screencast: https://drive.google.com/file/d/0BwxqsUM6gnFjbHFrNURQOGYzTGM/view?usp=sharing

I suggest to please try it again on your side and see if the problem is already resolved.

If you have security software running on your PC, please check if it's not blocking anything from Jotform. Also, this sometimes could be related to ISP, I suggest to check and review if you have different ISPs available.

Thanks!

Hi
If I am connected to OpenDNS still not OK – if I insert 8.8.8.8. s DNS and press F5 all good in seconds
So would be interristing which are your default settings of Open DNS
Perhaps we block too much.
Best regards
Bernhard
----
Bernhard Rieber, ICT-Verantwortlicher | ICT Manager SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
+41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
...

Hi,

Can you please confirm that this was the OpenDNS you were referring to.

You can also provide to us your IP address that uses the opendns so that we can add it to whitelist.

And your side, add the following details to your Whitelist 

widgets.jotform.io has address 198.41.205.178

widgets.jotform.io has address 198.41.204.178

jotform.us has address 104.24.8.32

jotform.us has address 104.24.9.32

 

user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

Let us know how it goes.

Hi Jotform Support
I can confirm it is tis OPENDNS. = https://dashboard.opendns.com/
With this settings and several never block sites:
[cid:image004.png@01D1122F.93773100]
We have no problem sending receiving e-mails – we have still a problem, showing the forms in a good format,
As you can see below.
[cid:image005.jpg@01D1122F.93773100]
I added the domains you send me in your mail below to the whitelist, but I cannot add IPs on Open DNS
Perhaps you can whitelistening us:
Here are all IP adresses of our schools:
[cid:image003.png@01D1122F.1542FE90]
Best regards
An thank for your very good support.
If all is good I will buy the silver licence directly ☺
Best regards
Bernhard
----
Bernhard Rieber, ICT-Verantwortlicher | ICT Manager
SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
Tel.: +41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
Von: JotForm [mailto:noreply@jotform.com]
Gesendet: Mittwoch, 28. Oktober 2015 02:58
An: Rieber Bernhard SIS
Betreff: Re: Jotform seems to be blocked by OpenDNS
A new response has been received:
/www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
Answered by jonathan
Hi,
Can you please confirm that this was the OpenDNS you were referring to.
You can also provide to us your IP address that uses the opendns so that we can add it to whitelist.
And your side, add the following details to your Whitelist
widgets.jotform.io has address 198.41.205.178
widgets.jotform.io has address 198.41.204.178
jotform.us has address 104.24.8.32
jotform.us has address 104.24.9.32
user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know how it goes.
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...

Did you try checking the form using another browser? If not, please give it a try. I'm using OpenDNS as well and I was able to view your form without any issues.

Unfortunately, our support forum cannot accept an inline image attachment. Please post it here instead by following the steps here: http://www.jotform.com/answers/277033. OR, send it to support@jotform.com. Let us know here after so we can check it right away.

Thanks

Hi togehther
I tried diffrent Browsers IE and Chrome
So I added the following images and I really hope you can help me.
1. Open-dns-settings
2. Look-with open-DNS as first DNS Server
3. Our public IP addresses
In the moment I change the first DNS form Open DNS to 8.8.8.8. and reload all is good.
Please help I have a professionell development and I will push and demonstrate jotforms there.
Best regards
Bernhard
----
Bernhard Rieber, ICT-Verantwortlicher | ICT Manager SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
+41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
...

We are still not able to see the screenshot/image in your message. It will help a lot for us in understanding the issue you are having if we can visually check what you have on your side.

Upload your image again by following this steps

1. Click on Insert/Edit image button

2. Click on the "Upload" button

 

3. Click on Choose File and look in your local folders.

4. Click on Submit