What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform seems to be blocked by OpenDNS

    Asked by swissinternationalschool on October 27, 2015 at 11:22 AM

    when I rersolve forms from jotform over open DNS it is not shown correct.

    Wehn I resolve forms from jotform over DNS for example 8.8.8.8 all is good.

     

    Do you know what is blocked by Open DNS?

     

    Best regards

     

    Bernhard

    opendns
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 27, 2015 at 02:00 PM

    Hello Bernhard,

    I tried using OpenDNS but I can still view Jotform forms, pretty much everything from Jotform even on forum where I wrote this reply. :)

    Here's a screencast: https://drive.google.com/file/d/0BwxqsUM6gnFjbHFrNURQOGYzTGM/view?usp=sharing

    I suggest to please try it again on your side and see if the problem is already resolved.

    If you have security software running on your PC, please check if it's not blocking anything from Jotform. Also, this sometimes could be related to ISP, I suggest to check and review if you have different ISPs available.

    Thanks!

  • Profile Image

    Answered by swissinternationalschool on October 27, 2015 at 05:45 PM
    Hi
    If I am connected to OpenDNS still not OK – if I insert 8.8.8.8. s DNS and press F5 all good in seconds
    So would be interristing which are your default settings of Open DNS
    Perhaps we block too much.
    Best regards
    Bernhard
    ----
    Bernhard Rieber, ICT-Verantwortlicher | ICT Manager SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
    +41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
    www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 27, 2015 at 09:58 PM

    Hi,

    Can you please confirm that this was the OpenDNS you were referring to.

    You can also provide to us your IP address that uses the opendns so that we can add it to whitelist.

    And your side, add the following details to your Whitelist 

    widgets.jotform.io has address 198.41.205.178

    widgets.jotform.io has address 198.41.204.178

    jotform.us has address 104.24.8.32

    jotform.us has address 104.24.9.32

     

    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know how it goes.

  • Profile Image

    Answered by swissinternationalschool on October 29, 2015 at 05:45 AM
    Hi Jotform Support
    I can confirm it is tis OPENDNS. = https://dashboard.opendns.com/
    With this settings and several never block sites:
    [cid:image004.png@01D1122F.93773100]
    We have no problem sending receiving e-mails – we have still a problem, showing the forms in a good format,
    As you can see below.
    [cid:image005.jpg@01D1122F.93773100]
    I added the domains you send me in your mail below to the whitelist, but I cannot add IPs on Open DNS
    Perhaps you can whitelistening us:
    Here are all IP adresses of our schools:
    [cid:image003.png@01D1122F.1542FE90]
    Best regards
    An thank for your very good support.
    If all is good I will buy the silver licence directly ☺
    Best regards
    Bernhard
    ----
    Bernhard Rieber, ICT-Verantwortlicher | ICT Manager
    SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
    Tel.: +41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
    www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Mittwoch, 28. Oktober 2015 02:58
    An: Rieber Bernhard SIS
    Betreff: Re: Jotform seems to be blocked by OpenDNS
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by jonathan
    Hi,
    Can you please confirm that this was the OpenDNS you were referring to.
    You can also provide to us your IP address that uses the opendns so that we can add it to whitelist.
    And your side, add the following details to your Whitelist
    widgets.jotform.io has address 198.41.205.178
    widgets.jotform.io has address 198.41.204.178
    jotform.us has address 104.24.8.32
    jotform.us has address 104.24.9.32
    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
    Let us know how it goes.
    View this thread on browser » Unsubscribe Thread
    1445997491
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 29, 2015 at 10:18 AM

    Did you try checking the form using another browser? If not, please give it a try. I'm using OpenDNS as well and I was able to view your form without any issues.

    Unfortunately, our support forum cannot accept an inline image attachment. Please post it here instead by following the steps here: http://www.jotform.com/answers/277033. OR, send it to support@jotform.com. Let us know here after so we can check it right away.

    Thanks

  • Profile Image

    Answered by swissinternationalschool on October 29, 2015 at 04:45 PM
    Hi togehther
    I tried diffrent Browsers IE and Chrome
    So I added the following images and I really hope you can help me.
    1. Open-dns-settings
    2. Look-with open-DNS as first DNS Server
    3. Our public IP addresses
    In the moment I change the first DNS form Open DNS to 8.8.8.8. and reload all is good.
    Please help I have a professionell development and I will push and demonstrate jotforms there.
    Best regards
    Bernhard
    ----
    Bernhard Rieber, ICT-Verantwortlicher | ICT Manager SIS Swiss International Schools Schweiz AG, Erlenstrasse 15, CH-4058 Basel
    +41 79 386 72 04 | bernhard.rieber@swissinternationalschool.ch
    www.swissinternationalschool.ch | Ein Unternehmen der Kalaidos Bildungsgruppe Schweiz und der Klett Gruppe.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2015 at 07:07 PM

    We are still not able to see the screenshot/image in your message. It will help a lot for us in understanding the issue you are having if we can visually check what you have on your side.

    Upload your image again by following this steps

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

    3. Click on Choose File and look in your local folders.

    4. Click on Submit