What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is showing the wrong plan I paid for.

    Asked by Eddie Garcia  on October 27, 2015 at 12:01 PM

    Right now our account shows we have the free plan, but we had paid for the Bronze.

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    JotForm Support Manager

    Answered by Jeanette on October 27, 2015 at 02:46 PM

    Your account shows the Silver status in our servers, you paid for a 2 years Silver plan Order:  INT151027-7580-89871

    In light of this, your account is all set. If you still see it on free status, make sure you logout and login back again.