What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions are not showing any information received

    Asked by CollegeAccessFairfax on October 27, 2015 at 01:35 PM

    I just noticed that in my 2015-2016 forms, anything that was created early in the process is basically a blank record. What happened?

    Page URL:

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    JotForm Support

    Answered by Kiran on October 27, 2015 at 03:54 PM

    Recently there was a database switch which may be causing the issue. We apologize for the inconvenience this may have caused you. I'm trying to synchronize the submissions data of your account with old database. It may take a while to complete the synchronization. We'll update you here once the submissions in your account are fixed.

    Thank you for your patience and understanding.

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    JotForm Support

    Answered by Kiran on October 27, 2015 at 05:24 PM

    No problem. I couldn't find the other thread opened by you. Probably you may not have logged into your account while posting the question. Anyway that thread shall be answered separately. 

    I've also forwarded the thread to our backend team to take a look at the issue and to help in recovering the submissions for you. Once we have any update in this regard, you'll be posted here.

    Thank you!

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    JotForm Developer

    Answered by uygar on October 28, 2015 at 02:43 AM


    Your submissions back to normal.Please check again.