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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving submissions, email info is correct

    Asked by ladytiger9 on October 27, 2015 at 03:03 PM

    Hi - not receiving submissions from one of my forms. Didn't know so there is lost business - not good. The email is correct and I looked at the other forms that are working - they seem ok. Can you help? Screen shot attached. 

    Page URL:
    http://www.jotform.com//?formID=52176830001141

    Screenshot
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    JotForm Support

    Answered by Kiran on October 27, 2015 at 05:00 PM

    I see that your email address in the bounce list and hence you are not receiving any emails. I've now removed it from the bounce list and you should be receiving the emails from now. If you still experience the issue, please let us know. We will be happy to take a look again.

    Also, please take a look at the following guide that can help you to prevent email bouncing related issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!