What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there any problem with Google Sheets integration at the moment?

    Asked by gemai on October 27, 2015 at 03:57 PM

    Hi there

    Since yesterday I'm having problems when trying to integrate a new form using Google Sheets. It takes ages and after half an hour I have to abort the process...

     

    The new form is

    https://form.jotform.co/52987891921876

    But I don't think that it's a problem with the form: I have created another one only with the Full Name field and it takes forever when I try to integrate it.

    Is everything ok? It was working perfectly fine and fast before.

    Cheers

     

     

     

    problem new form JotForm style size
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 27, 2015 at 05:49 PM

    I was not able to re-create the problem in a test form of mine with only 2 fields, name and email.

    I also cloned your form and integrated it successfully

     

    Could it be a particular browser you are using? In general we recommend Google Chrome or Firefox to edit forms.

  • Profile Image

    Answered by gemai on October 27, 2015 at 08:12 PM

    Hi Jeanette

    Working now.

    I normally use Internet Explorer and I have never had a problem before. Anyway, I have tried with Google Chrome and still the same issue.

    I have restarted my laptop, deleted temporary files, back to Chrome. Still very slow. Finally, I have deleted the 'JotForm' folder in my GDrive and it's working properly. It seems that somehow the folder got corrupted?

    Thanks for your help

    Gema

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 28, 2015 at 01:18 AM

    Hello Gema, so the solution was to delete the Jotform folder? Glad to know you were able to determine the cause. Please let us know if this issue gets back.