Is there any problem with Google Sheets integration at the moment?

  • Profile Image
    gemai
    Asked on October 27, 2015 at 03:57 PM

    Hi there

    Since yesterday I'm having problems when trying to integrate a new form using Google Sheets. It takes ages and after half an hour I have to abort the process...

     

    The new form is

    https://form.jotform.co/52987891921876

    But I don't think that it's a problem with the form: I have created another one only with the Full Name field and it takes forever when I try to integrate it.

    Is everything ok? It was working perfectly fine and fast before.

    Cheers

     

     

     

  • Profile Image
    Jeanette
    Answered on October 27, 2015 at 05:49 PM

    I was not able to re-create the problem in a test form of mine with only 2 fields, name and email.

    I also cloned your form and integrated it successfully

     

    Could it be a particular browser you are using? In general we recommend Google Chrome or Firefox to edit forms.

  • Profile Image
    gemai
    Answered on October 27, 2015 at 08:12 PM

    Hi Jeanette

    Working now.

    I normally use Internet Explorer and I have never had a problem before. Anyway, I have tried with Google Chrome and still the same issue.

    I have restarted my laptop, deleted temporary files, back to Chrome. Still very slow. Finally, I have deleted the 'JotForm' folder in my GDrive and it's working properly. It seems that somehow the folder got corrupted?

    Thanks for your help

    Gema

  • Profile Image
    Jeanette
    Answered on October 28, 2015 at 01:18 AM

    Hello Gema, so the solution was to delete the Jotform folder? Glad to know you were able to determine the cause. Please let us know if this issue gets back.