What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submissions, email info is correct

    Asked by ladytiger9 on October 27, 2015 at 04:38 PM

    Why am I not getting a response? Not receiving submissions, email info is correct

    I asked earlier and haven't rec'd any help though a lot of questions asked after mine have been answered. Please help - this is important.

    Asked by ladytiger9 on October 27, 2015 at 03:03 PM

    Hi - not receiving submissions from one of my forms. Didn't know so there is lost business - not good. The email is correct and I looked at the other forms that are working to see if the setup looked the same - they seem ok. Can you help? Screen shot attached. 

    Page URL:
    http://www.jotform.com//?formID=52176830001141 

    Page URL:
    http://www.jotform.com//?formID=52176830001141

    Screenshot
    email delivery bounce list
  • Profile Image
    JotForm Support

    Answered by Mike on October 27, 2015 at 07:13 PM

    We are sorry for the delayed reply. Your support forum thread was in our queue.

    The issue should be solved per this thread. It is also possible to check email addresses against our bounce list from account settings page, please see the next guide.

    How to remove your email address from bounce list

    If you need any further assistance, please let us know.