submission mean a credit card was declind? or no purchase was selected?

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    Does a $0 submission mean a credit card was declind? or no purchase was selected?

    Asked by Steve Forsberg on October 27, 2015 at 07:49 PM
    purchase credit card selected
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    JotForm Support

    Answered by ashwin_d on October 28, 2015 at 01:35 AM

    Hello Steve,

    Actually that on how you have configured your payment question. Do you have any product added in your payment question which has $0 price?

    I did check your last edited form "Register English" and found that your payment question "Classes" is not a required field. That means user can submit the form without making payment. 

    Did these submissions ended up in incomplete payments and you manually completed it?

    Do let us know and we will try to figure out the issue.

    We will wait for your response.

    Thank you!